.

QUALIFICATIONS

A Levels completed June 2006 with:

Biology (A), Psychology (B), English (B), General Studies (B)

AS Levels taken June 2005:

Biology (A), Psychology (B), English (B) 

GCSE's taken June 2004:

Food Technology (A*), PE (A), English (A), Business and Communication Systems (A), Business Studies (B), Maths (B), Science (B), Spanish (B) 

Qualified Hygiene Certificate- course taken June 2003

Qualified Gymnastic Coach- course taken February 2003

EMPLOYMENT/ WORK EXPERIENCE

May 2003-

work experience at Travel West Midlands in the Press and Publicity Department. Here, I dealt with customer complaints, issues and enquiries. This taught me the basis of replying to complaints in an authoritative, yet composed manner. I also observed regular presentations to the public eye, which taught me some of the many techniques used to express your opinions in a clear, objective manner; whilst being as succinct as possible. 

July 2004- March 2006

Fulford Heath Golf Club- Here, I worked as a waitress, where I had to frequently deal with customer enquiries and interact with them on a regular basis. This taught me many qualities such as patience, logic, politeness and also prioritizing duties in an orderly manner. 

May 2006- June 2006

Temporary Sales Advisor at River Island- I experienced the techniques used when working in an environment where customer contact and promoting items is a priority. These techniques included persuasion, determination and persistency. I also learned that it is extremely important to build up a customers trust in a very small amount of time, as this allows them to feel comfortable with the advice and opinions that you give them about a product. From this experience, I now enjoy working in a dynamic, challenging atmosphere, and I have a vast amount of knowledge about selling and persuading customers in order to buy items.

December 2005- present

Sales and promotions all over the UK.

Represented brands such as McVities, Esporta Health Centre, Sports Relief, Sainsburys, World cup, WKD, TK Maxx etc. My experience varies from modelling and paid photoshoots, to sampling, leafleting, hostessing, demonstrating, data capture and competition entry.

OTHER SKILLS

·                     From my vast amount of experience in customer service, I have developed good communication and interpersonal skills. I have also learned how to approach the public in a welcoming, confident manner, which takes their needs into consideration.

·                     I am independent and experienced at taking initiative in any situation. Due to waitressing at a busy golf club, I have been trained to adapt to situations to the best of my ability, showing confidence and enthusiasm towards the customers and the other staff.

·                     I enjoy working as part of a team, as I have found that it is important to be aware of the issues that occur within the company and within the other employees as well.

·                     Punctual and reliable

PERSONAL STATEMENT

I am an enthusiastic, out-going girl who has the confidence to approach any person despite their sex, race, religion or culture. I am at best when working in the company of new people, where the atmosphere is dynamic and exciting. I am very careful with my appearance, as I feel that it can portray a person's mood or personality, and a presentable appearance is also vital when building a person's first reaction towards you. I am extremely ambitious and hard-working, and when faced with a task, my determination allows me to ensure that I have completed it to the best of my ability. I feel that it is extremely important to use your own initiative at all times, as situations don't always go the way that they were planned, so I have learned to adapt to new situations quickley and efficiently, whilst using them to my advantage. Due to being a Rhythmic Gymnast from the age of 5 until 17, I am very comfortable when being the focus of attention. I progressed to a high level, of which I trained at Lilleshall, and represented England in competitions. At levels such as this, you need to be extremely ambitious and motivated. This experience taught me how to remain calm and successful when under pressure, and also taught me the importance of hard work in order to reach success. This also taught me how to immediately attract peoples attention, and how to keep it aswell! I learned how to present yourself gracefully and elegantly, with good posture. Finally, I pride myself on my people skills, and along with my approachable personality, I feel that I would make an excellent model within your company.

If you would like to have Laura represent and model for your Motorsport Team then contact here - Contact Laura Mullins (Please note that all emails are checked prior to forwarding).